Other services of benefit.

Research.

We can help you identify the insights you should be aiming for, gathered using the methods best suited to your processes and resources.

Placements.

We can help if your looking for a researcher or designer to fill the skills gaps for part of or throughout the project lifecycle.

Training.

Get the most out of your colleagues by getting them exposure to various UX and design topics, ranging from generalist to specialist.

• Discovery and customer research insights
  • Leading and facilitating workshops and focus groups
  • Stakeholder and client relationship management
  • Service design mapping
  • User story mapping
  • Ethographic study
  • Needs definitions
  • Persona set development
  • Back casting
  • Scamping and conceptual modelling
  • Scenarios, journeys and storyboarding
  • Quick lab testing
• Insight driven design
  • Managing peer design reviews
  • Heuristic evaluations of designer’s work
  • Cross channel analysis
  • Contact centre eavesdropping
  • Retail store observations
  • Multi-variant, A/B, remote and Lab testing
  • Task modelling
  • Card sorting
  • Online analytics
  • Job stories and use cases
  • Behavioural design
  • Wireframing and Prototyping
  • User testing and interviews
• Product and service strategy
  • Managing design debt
  • Off-shore development quality control
  • Brand, corporate and government standards
  • Design process planning and estimation
  • Budgeting
  • Feature prioritisation and product roadmap development
  • Designing for search and accessibility
• Evangelism, management and training
  • Managing external agencies
  • Specialist subject matter expert workshops
  • Design surgeries
  • Stakeholder and client relationship management
  • Management reporting